OPTIMISE

Optimal Systems Engineering

Optimal systems engineering sdn bhd

Privacy Policy

Optimal Systems Engineering (OPTIMISE) Sdn Bhd (referred to as “we”, “our”, “our Company”, or the “Controller”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share personal information when you use our website or services. When you interact with us, we process personal data of our clients (“you”, “your”, or the “Client”). This Privacy Policy (the “Policy”) provides you with information on how your data is processed.

If you have any questions or wish to exercise your rights regarding your personal data, you can contact us at:

  • Optimal Systems Engineering (OPTIMISE) Sdn Bhd
  • Address: 35A, Tingkat, 1, Jalan Flora 1/9, Taman Pulai Flora, 81300 Skudai, Johor
  • Email: [email protected]

Personal Information We Collect
We collect the following personal information directly from you:

  • Contact Information: Full name, email address, phone number, postal address
  • Account Credentials: Username and password
  • Payment Information: Billing details
  • Identification Data: National ID number or passport number, business identification number, or tax registration number
  • Communication Information: Messages and correspondence via customer support or social networks

We may also automatically collect certain information when you use our services, including:

  • Device and Usage Information: IP address, browser type, operating system
  • Location Information
  • Website Usage Data: Date, time, and duration of visit, website browsing history
  • Service Usage Data: Login and logout information, account settings, and training/consultancy session details

How We Use Your Information
We use your personal data to:

  • Provide and maintain our energy-related training and consultancy services
  • Process transactions and send you related information
  • Respond to your inquiries and communicate with you
  • Improve and optimize our services
  • Detect and prevent fraudulent activity

Legal Basis for Processing (GDPR)
We process your personal data on the following grounds:

  • To perform our contract with you
  • For our legitimate business interests (e.g., improving services)
  • With your consent
  • To comply with legal obligations

Information Sharing and Disclosure
We may share your personal information with:

  • Service Providers: Partners who assist in delivering our services (e.g., payment processors, IT service providers)
  • Legal Authorities: When required by law, or to protect our rights or enforce our policies
  • Business Transactions: In case of a merger, acquisition, or sale of assets

We do not sell your personal information.

Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:

  • Access: Obtain a copy of your data
  • Rectification: Correct any inaccurate data
  • Deletion: Request deletion of your personal data
  • Restriction: Restrict or object to the processing of your data
  • Portability: Request your data be transferred to another service provider
  • Withdraw Consent: Withdraw your consent to data processing at any time

To exercise any of these rights, please contact us using the details provided above.

Data Retention
We will retain your personal data only as long as necessary to provide our services and comply with legal obligations. Upon your request, we will delete or anonymize your data, unless legally required to retain it.

Security
We implement appropriate technical and organizational measures to secure your personal information. However, no method of storage or transmission is 100% secure, so we cannot guarantee absolute security.

International Data Transfers
Your data may be transferred to and processed in countries outside your own. When doing so, we ensure that appropriate safeguards are in place to protect your data.

Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from minors.

Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on our website.

Registration Form